Emergency SOS service in Australia and New Zealand


Apple’s groundbreaking safety service Emergency SOS via satellite is available starting 15 May 2023 for customers in Australia and New Zealand

Available on all iPhone 14 models, the innovative technology enables users to message with emergency services while outside of Network and Wi-Fi coverage

Additionally, if users want to reassure friends and family while traveling in an area with no network or Wi-Fi coverage, they can now open the Find My app and share their location via satellite

Every model in the iPhone 14 series — can connect directly to satellite through a combination of custom-designed hardware components and deeply integrated software

This game-changing service connects users with Apple-trained emergency specialists who are ready to contact Public Safety Answering Points (PSAPs)

Since launching last year, Emergency SOS via satellite has already helped save lives in the 12 countries where it has been available

The service is free for two years starting at the time of activation of a new iPhone 14 model

The feature works by connecting directly to satellites located more than a 1,000km from Earth

iPhone 14 users can connect to the satellite by calling 000 in Australia, or 111 in New Zealand, and selecting the Emergency SOS button, or by holding the side button in tandem with the volume button

The feature sends details of your emergency, location, iPhone battery level, and Medical ID, if enabled, to Apple-trained emergency specialists who can communicate further via text with the person about their situation